Your Satisfaction Matters
At PEEL, we stand behind the quality of our local growers' products. We want you to be completely satisfied with your purchase. Learn about our warranty policies and return procedures.
Product Quality Guarantee
Fresh Produce Quality
All fresh produce sold through PEEL is guaranteed to arrive in good condition. If your produce arrives damaged, spoiled, or significantly different from what was described, please contact the grower or our support team within 48 hours of delivery.
Grower Responsibility
Our growers are committed to providing high-quality, locally-grown products. Each grower is responsible for the quality of their products and should address any quality concerns promptly. We encourage direct communication with growers to resolve any issues.
Quality Standards
Products should match the description provided by the grower, including quantity, quality, and condition. We expect all growers to accurately represent their products and maintain high standards of freshness and quality.
How to Return or Exchange
Return Process
Steps to return:
- Contact the grower within 48 hours of delivery
- Explain the issue with photos if applicable
- Agree on return or refund arrangements
- Follow the grower's return instructions
Refunds & Exchanges
Refunds or exchanges are handled directly with the grower. In cases where a resolution cannot be reached, PEEL support can assist in facilitating a fair solution. Most growers are committed to customer satisfaction.
Time Frame
Please report quality issues within 48 hours of receiving your order. This allows growers to address concerns while maintaining fresh produce quality. For processed or packaged goods, returns may be accepted within a reasonable time frame as determined by the individual grower.
Warranty & Returns Questions
What if I receive damaged or spoiled produce?
Contact the grower immediately through the platform, ideally within 48 hours. Take photos of the damaged items as evidence. Most growers will offer a refund, replacement, or credit for future purchases.
Can I return items if I change my mind?
Return policies for "change of mind" vary by grower. Since we support local growers, please check with the individual grower about their return policy. Some may offer exchanges or store credit.
How long do I have to return an item?
For quality issues, contact the grower within 48 hours of delivery. For other return requests, policies vary by grower. It's best to communicate with the grower as soon as possible to discuss return options.
What if the grower doesn't respond to my request?
If you're unable to reach a resolution with the grower, please contact PEEL support. We'll work to facilitate communication and help find a fair solution for all parties involved.
Are PEEL Trade transactions eligible for returns?
Yes, PEEL Trade transactions follow the same quality guarantee. If there'm an issue with a traded item, contact the grower to discuss a resolution, which may include returning the traded item or arranging a replacement.
Who pays for return shipping?
Return shipping costs are typically handled on a case-by-case basis and should be discussed with the grower. For quality issues, the grower often covers return costs. For change-of-mind returns, the buyer may be responsible for shipping.
Need Help with a Return or Refund?
If you need assistance with a return, refund, or have questions about product quality, please contact our support team. We're here to help ensure you have a positive experience with PEEL and our local growers.
You can also review our Shipping & Payment policies for more information about order delivery and payment options.
How to Become a Seller on the Platform?
Sign Up
Create an account by adding your farm or business details.
Create Your Profile
Provide details about your products, add photos and descriptions for each item, so buyers can easily find what they’re looking for.
Receive Orders
Once buyers find your products, they can place orders through the platform. You will be notified of new purchases.
Shipping & Payment
Ship orders directly to the buyers using convenient shipping methods. The platform offers secure payment options for both parties.